CANCELLATION, RETURN AND REFUND POLICY
At Angelify Beauty, we prioritize customer’s satisfaction, hence, we are always looking for means to keep our customers happy. One of such means is this customer-friendly Cancellation, Return and Refund Policy.
We offer one of the best cancellation opportunities for the comfort of our customers. We allow you to still cancel your order for up to 30 minutes after placing the order.
To cancel an order, go to My Account, click on Order History then select the order you wish to cancel, and click on the Cancel Items button.
Note that after 30 minutes of placing an order, you will no longer be able to cancel the order because we would have started the shipping process to ensure speedy delivery.
After submitting the cancellation request, you will receive a message about the canceled order.
For international orders, items such as aerosol and aftershaves and/or items similar in description will not be carried on any of our freight services.
We reserve the right to cancel such order for international shipping without notifying you.
Please note that an order that has already entered our shipping process cannot be canceled.
Refund After Cancellation
Upon successful cancellation, your money will be fully refunded immediately. It may however take up to 5 working days for it to reflect in your account.
While we try to ensure that every stock listed on our website is available for delivery, there are times when a listed item will no longer be available by the time you make your order. If this happens, we will refund you quickly.
However, the money may not reflect in your account immediately. It takes more time for your financial institution to make the funds available in your account.
Did you use a discount voucher(s) or loyalty points for payment, and you wish to cancel your order?
Once you cancel an order you paid for with a discount voucher(s) or loyalty points, they will be treated as used. This is because they are intended for one-time use only.
OUR RETURN POLICY
At Angelify Beauty, we run a system that allows you to return items you bought from us if you meet certain conditions.
When to return items
If for any reason you are unhappy with the items you purchased from Angelify Beauty and you wish to return such, you can do so within 15 working days after their delivery.
However, this does not apply to personal hygiene products such as lingerie, hosiery, swimwear, earrings, cosmetics/beauty products.
Conditions for Return
Items are returnable only if you have received them in any of these conditions:
- Physically damaged
- Has missing parts or accessories
Note that we will not accept returns for items unless they are unusable or completely damaged. Such items must remain in their packaging which must be intact and unopened.
Products that have been opened or used will not be accepted as returns. We reserve the right to inspect returned items before issuing any refund.
To avoid mistaken returns, ensure that you send the correct and complete item when making a return in order to receive a refund. We do not guarantee that your item will be found and returned, and we do not pay any form of compensation for incorrect items sent to us. If you accidentally sent the wrong item to us, contact our customer care service as soon as possible via firstname.lastname@example.org or send a WhatsApp message to us via +447305934651.
Cost of returns
You are solely responsible for the cost of returning items along with any expenses this will incur except where such items were damaged on delivery.
Refund after Return
For international returns, we do not refund shipping fees.
If the item is not received in its original packaging, it will not be accepted for return, and no refund will be issued.
For all items sold on Angelify Beauty, all returns must be executed within 15 calendar days of the issuance of the RMA.
Please, note that we do not make refunds until we receive the product in our warehouse using RMA.
Note that if your return is not a result of an error on our part, we won't refund the original shipping fees.
If you receive a product that was damaged during shipping or was short shipped, please keep the following in mind:
Photos of the shipping box and damaged product(s) must be submitted along with details of the nature of the damage.
An order and return label will be provided to you once it is approved.
If an item has been shipped from our warehouse in a damaged or flawed condition, Angelifybeauty.com accepts 100% responsibility for that item.
Contact our Angelify Beauty Customer Service within 10 days of receipt with the order number, item names, and quantities damaged/shortage. You can contact our customer service via email@example.com or send a WhatsApp message to us via +447305934651.
How To Request A Return
You can always request a return by going to My Account, click on Order History then select Returns.
We will send you an RMA number.
Once you receive these details you may return an item, and we will issue a refund when we receive the items.
Note that before we issue a refund, we will check each product to ensure that:
The returned item(s) are complete and unused, with all accessories and documentation(s) present and in their original wrapping.
Clothes and shoes are intact and with their tags and hygienic liners.
Please note that we do not accept returns for cosmetics and beauty products due to health and hygiene reasons, please make your selections carefully.
Perfume Atomizers are FINAL SALE and are NOT RETURNABLE.
When making a return, make sure that you include the correct and complete item. To receive a refund, the correct item must be returned.
For questions, complaints, and queries, contact our customer service team via firstname.lastname@example.org or send a WhatsApp message to us via +447305934651.
For questions regarding a product enquiry or in-store purchase please fill in the form below.
Main Mobile: +1 585 902 0283 (Mon-Fri, 9:00 am-17:00pm)
Text Messages only: +1 (585) 332-5750 (24 Hours)
WhatsApp for Business:
Text Messages Only: 07305934651 (Mon-Fri, 9:00 am-17:00pm)