SHIPPING AND DELIVERY POLICY
Most packages arrive on time however, orders sometimes show up after the estimated delivery date.
The following are some of the possible causes of late delivery:
- Severe weather conditions
- Missing apartment, building, floor, or unit number
- Incorrect address
- International customs procedures
When your package is late, we advise you to take the following actions:
- Confirm that you submitted the correct shipping address.
- Track your package and confirm the estimated delivery date.
- Check payment processing in Your Orders.
- Wait 48 hours to allow for unexpected delays.
Is Your Package Showing As Delivered But Seems To Be Missing?
If your package's tracking information indicates that it was delivered, but you haven't received it after 48 hours, the following are steps we advise you to take:
- Double-check the mailing address you submitted at checkout.
- Look out for a notice of delivery attempt.
- For your package, look around the delivery location.
- Ask around to know if someone else has taken the delivery for you.
- Check your mailbox or wherever else you get mails.
- In rare cases, packages may be marked as delivered for up to 48 hours before they arrive.
Track Your Package
In your order details, you'll find the tracking information. If your order contains more than one item, each item may be delivered separately and each may have different delivery dates and tracking information.
Is an item missing from your package?
If an item is missing from your package, it may have been shipped separately.
If you received your package and an item is missing, go to Your Orders to see if your missing item is in another shipment. If you still can't locate your item, contact our customer service center via email@example.com .
We sometimes have packages that are returned to us as undeliverable.
When such happens, our usual practice is to issue a full refund (excluding shipping charges).
We will send you an email confirming the return and refund details within 48 hours of the undeliverable scan. For additional information about the time it takes to process your refund, read our Refunds Policy.
Packages are returned as undeliverable for either one or more of the following reasons:
- Where the mailing address is incorrect or outdated.
- If you used a restricted address. If the order is sent to a prison or correctional facility, the carrier may be restricted from delivery.
- Failed delivery.
- If the recipient refused the delivery.
- Should the package become damaged in transit, the carrier may return it without attempting delivery.
When an order is returned as undeliverable, we won't re-ship such an order.
How do you calculate Shipping and Delivery Dates?
Shipping and delivery dates are calculated by adding the transit time to the estimated shipping date.
How can I track my order that has been shipped?
Once your order has been shipped, we will send you an email with the details of the tracking number(s) and the courier company that is processing your order. The tracking number automatically activates within 24 hours.
Shipping to Prisons
We advise that you contact the prison you intend to send the order to confirm that they accept deliveries and to ask about any special policies they have.
Shipping Rates and Estimates
Angelify Beauty works closely with its carriers to provide a competitive shipping experience for all our customers. Exact shipping charges for your order will be calculated and displayed at the time of checkout.
Please, note that Aerosols attracts an additional shipping fee of £35+ 20% VAT.
How is my order shipped?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following working day.
When can I expect to receive my order?
All orders are shipped from our warehouse (either from China, EU, UK or the US) within 3 business days of the order being placed.
Your order(s) will arrive between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location.
Note that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
Express Delivery and Special Delivery
UK Express Delivery is not a guaranteed next working day service but over 98% of these parcels are delivered on the next working day after dispatch when sent to mainland UK addresses (excluding Scottish Highlands).
UK Special Delivery is a guaranteed next working day before 1pm service
For Express Delivery & Special Delivery, your order must be placed before 4pm on a working day to be dispatched that day. Orders placed on a non-working day or after 4pm will be dispatched on the next working day.
Named Day Delivery
This service is provided by DPD. They will send you an email or SMS message on the morning of the delivery with a 1 hour delivery time estimate.
The delivery days and times that are available to you can be viewed by selecting the Named Day delivery option on the checkout page when placing your order.
Express, Special & Named Day Delivery is not currently available for all of our products. These delivery options will be made available to you at the checkout page if they are available for the products you have selected.
Post Office Collection Point
For Standard and Express deliveries in the UK you have the option to collect your order from your choice of over 10,500 Post Office branches. With many branches open late in the evening and at weekends, it really is a very convenient option.
Just select the "Collection Point" option on the checkout page, then search through and select from all of your local Post Office branches whilst viewing their opening times and location on a map. Once your parcel is available to collect you will receive a notification via Email and SMS (if you choose to provide us with your mobile phone number).
Note that you may be required to sign for your delivery. Your products will be held at your local sorting office for 7 days if nobody is present to sign for them. If you do not collect within 7 days the products are returned to us and you will be liable for the cost of re-delivery.
SHIPPING POLICY FOR EXCHANGES
In cases of qualifying exchanges, the customer is responsible for any and all shipping and handling charges. Even if there were no initial shipping fees connected to the item (this would apply to orders that were initially $50 and above, or purchases made with Store Credit), the customer will be held responsible for all shipping charges for returning and exchanging items. Such charges may include the cost of shipment for returning the item being exchanged, applicable taxes, and any other qualifying fees that may apply. Any Shipping and Handling charges will not be refunded in cases of Returns, Exchanges, or Cancellations (considering the order has already been shipped).
Angelify Beauty offers free shipping to the United Kingdom on all orders over £50.00 and to the United States on all orders over $70.00.
Express Delivery to the UK and the US costs £3.95 on all orders over £50.00 and $70.00 respectively.
Special Delivery to the UK and the US costs £8.95 on all orders over £50.00 and $70.00 respectively.
International Shipping Policy
Orders are considered international when a shipment is sent to an address outside the United Kingdom or when the billing address for the credit card used to pay for the order is an address outside the United Kingdom.
Angelify Beauty currently ships worldwide. But if your country is not supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via firstname.lastname@example.org.
We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
The responsibility is yours to check with your country's customs office to verify that your products can clear customs.
We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order.
You can contact us by email via email@example.com or send a WhatsApp message to +447305934651.
For questions regarding a product enquiry or in-store purchase please fill in the form below.
Main Mobile: +1 585 902 0283 (Mon-Fri, 9:00 am-17:00pm)
Text Messages only: +1 (585) 332-5750 (24 Hours)
WhatsApp for Business:
Text Messages Only: 07305934651 (Mon-Fri, 9:00 am-17:00pm)