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Late Deliveries

Most packages arrive on time however, orders sometimes show up after the estimated delivery date.

The following are some of the possible causes of late delivery:

• Severe weather conditions
• Missing apartment, building, floor, or unit number
• Incorrect address
• International customs procedures

When your package is late, we advise you to take the following actions:

• Confirm that you submitted the correct shipping address.
• Track your package and confirm the estimated delivery date.

• Check payment processing in Your Orders.
• Wait 48 hours to allow for unexpected delays.

Is Your Package Showing As Delivered But Seems To Be Missing?

If your package's tracking information indicates that it was delivered, but you haven't received it after 48 hours, the following are steps we advise you to take:

• Double-check the mailing address you submitted at checkout.

• Look out for a notice of delivery attempt.

• For your package, look around the delivery location.

• Ask around to know if someone else has taken the delivery for you.

• Check your mailbox or wherever else you get mails.

• In rare cases, packages may be marked as delivered for up to 48 hours before they arrive.

Track Your Package

In your order details, you'll find the tracking information. If your order contains more than one item, each item may be delivered separately and each may have different delivery dates and tracking information.

Delivery Problem

Is an item missing from your package?

If an item is missing from your package, it may have been shipped separately.

If you received your package and an item is missing, go to Your Orders to see if your missing item is in another shipment. If you still can't locate your item, contact our customer service center via angel@angelifybeauty.com . 

Undeliverable Packages

We sometimes have packages that are returned to us as undeliverable.

When such happens, our usual practice is to issue a full refund (excluding shipping charges).

We will send you an email confirming the return and refund details within 48 hours of the undeliverable scan. For additional information about the time it takes to process your refund, read our Refunds Policy.

Packages are returned as undeliverable for either one or more of the following reasons:

• Where the mailing address is incorrect or outdated.

• If you used a restricted address. If the order is sent to a prison or correctional facility, the carrier may be restricted from delivery.

• Failed delivery.

• If the recipient refused the delivery.
• Should the package become damaged in transit, the carrier may return it without attempting delivery.

When an order is returned as undeliverable, we won't re-ship such an order.

How do you calculate Shipping and Delivery Dates?

Shipping and delivery dates are calculated by adding the transit time to the estimated shipping date.

How can I track my order that has been shipped?

Once your order has been shipped, we will send you an email with the details of the tracking number(s) and the courier company that is processing your order. The tracking number automatically  activates within 24 hours.

Shipping to Prisons

We advise that you contact the prison you intend to send the order to confirm that they accept deliveries and to ask about any special policies they have.

Shipping Rates and Estimates

Angelify Beauty works closely with its carriers to provide a competitive shipping experience for all our customers. Exact shipping charges for your order will be calculated and displayed at the time of checkout.

Please, note that Aerosols attracts an additional shipping fee of £35+ 20% VAT.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following working day.

When can I expect to receive my order?

All orders are shipped from our warehouse (either from China, EU, UK or the US) within 3 business days of the order being placed. 

Your order(s) will arrive between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location.  

Note that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

Express Delivery and Special Delivery

UK Express Delivery is not a guaranteed next working day service but over 98% of these parcels are delivered on the next working day after dispatch when sent to mainland UK addresses (excluding Scottish Highlands).

UK Special Delivery is a guaranteed next working day before 1pm service

For Express Delivery & Special Delivery, your order must be placed before 4pm on a working day to be dispatched that day. Orders placed on a non-working day or after 4pm will be dispatched on the next working day.

Named Day Delivery

This service is provided by DPD. They will send you an email or SMS message on the morning of the delivery with a 1 hour delivery time estimate.

The delivery days and times that are available to you can be viewed by selecting the Named Day delivery option on the checkout page when placing your order.

Express, Special & Named Day Delivery is not currently available for all of our products. These delivery options will be made available to you at the checkout page if they are available for the products you have selected.

Post Office Collection Point

For Standard and Express deliveries in the UK you have the option to collect your order from your choice of over 10,500 Post Office branches. With many branches open late in the evening and at weekends, it really is a very convenient option.

Just select the "Collection Point" option on the checkout page, then search through and select from all of your local Post Office branches whilst viewing their opening times and location on a map. Once your parcel is available to collect you will receive a notification via Email and SMS (if you choose to provide us with your mobile phone number).

Note that you may be required to sign for your delivery. Your products will be held at your local sorting office for 7 days if nobody is present to sign for them. If you do not collect within 7 days the products are returned to us and you will be liable for the cost of re-delivery.

SHIPPING POLICY FOR EXCHANGES

In cases of qualifying exchanges, the customer is responsible for any and all shipping and handling charges. Even if there were no initial shipping fees connected to the item (this would apply to orders that were initially $50 and above, or purchases made with Store Credit), the customer will be held responsible for all shipping charges for returning and exchanging items. Such charges may include the cost of shipment for returning the item being exchanged, applicable taxes, and any other qualifying fees that may apply. Any Shipping and Handling charges will not be refunded in cases of Returns, Exchanges, or Cancellations (considering the order has already been shipped).

Shipping Options

Free Shipping

Angelify Beauty offers free shipping to the United Kingdom on all orders over £50.00 and to the United States on all orders over $70.00.

Express Delivery to the UK and the US costs £3.95 on all orders over £50.00 and $70.00 respectively.

Special Delivery to the UK and the US costs £8.95 on all orders over £50.00 and $70.00 respectively.

International Shipping Policy

Orders are considered international when a shipment is sent to an address outside the United Kingdom or when the billing address for the credit card used to pay for the order is an address outside the United Kingdom.

Angelify Beauty currently ships worldwide. But if your country is not supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via angel@angelifybeauty.com.

We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The responsibility is yours to check with your country's customs office to verify that your products can clear customs.

We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order.

You can contact us by email via angel@angelifybeauty.com or send a WhatsApp message to +447305934651.

At Angelify Beauty, we prioritize customer’s satisfaction, hence, we are always looking for means to keep our customers happy. One of such means is this customer-friendly Cancellation, Return and Refund Policy.

Cancellation 

We offer one of the best cancellation opportunities for the comfort of our customers. We allow you to still cancel your order for up to 30 minutes after placing the order.

To cancel an order, go to My Account, click on Order History then select the order you wish to cancel, and click on the Cancel Items button.

Note that after 30 minutes of placing an order, you will no longer be able to cancel the order because we would have started the shipping process to ensure speedy delivery.

After submitting the cancellation request, you will receive a message about the canceled order.

For international orders, items such as aerosol and aftershaves and/or items similar in description will not be carried on any of our freight services. 

We reserve the right to cancel such order for international shipping without notifying you.

Please note that an order that has already entered our shipping process cannot be canceled.

Refund After Cancellation 

Upon successful cancellation, your money will be fully refunded immediately. It may however take up to 5 working days for it to reflect in your account.

While we try to ensure that every stock listed on our website is available for delivery, there are times when a listed item will no longer be available by the time you make your order. If this happens, we will refund you quickly. 

However, the money may not reflect in your account immediately. It takes more time for your financial institution to make the funds available in your account.

Did you use a discount voucher(s) or loyalty points for payment, and you wish to cancel your order?

Once you cancel an order you paid for with a discount voucher(s) or loyalty points, they will be treated as used. This is because they are intended for one-time use only. 

OUR RETURN POLICY

At Angelify Beauty, we run a system that allows you to return items you bought from us if you meet certain conditions.

When to return items

If for any reason you are unhappy with the items you purchased from Angelify Beauty and you wish to return such, you can do so within 15 working days after their delivery. 

However, this does not apply to personal hygiene products such as lingerie, hosiery, swimwear, earrings, cosmetics/beauty products.

Conditions for Return

Items are returnable only if you have received them in any of these conditions:  

• Physically damaged
• Has missing parts or accessories
• Defective

Note that we will not accept returns for items unless they are unusable or completely damaged. Such items must remain in their packaging which must be intact and unopened.

Products that have been opened or used will not be accepted as returns. We reserve the right to inspect returned items before issuing any refund.

To avoid mistaken returns, ensure that you send the correct and complete item when making a return in order to receive a refund. We do not guarantee that your item will be found and returned, and we do not pay any form of compensation for incorrect items sent to us. If you accidentally sent the wrong item to us, contact our customer care service as soon as possible via angel@angelifybeauty.com or send a WhatsApp message to us via +447305934651.

Cost of returns

You are solely responsible for the cost of returning items along with any expenses this will incur except where such items were damaged on delivery.

Refund after Return

For international returns, we do not refund shipping fees.

If the item is not received in its original packaging, it will not be accepted for return, and no refund will be issued.

For all items sold on Angelify Beauty, all returns must be executed within 15 calendar days of the issuance of the RMA.

Please, note that we do not make refunds until we receive the product in our warehouse using RMA.

Note that if your return is not a result of an error on our part, we won't refund the original shipping fees.

Shortages/Damages

If you receive a product that was damaged during shipping or was short shipped, please keep the following in mind:

Photos of the shipping box and damaged product(s) must be submitted along with details of the nature of the damage.

An order and return label will be provided to you once it is approved.

If an item has been shipped from our warehouse in a damaged or flawed condition, Angelifybeauty.com accepts 100% responsibility for that item.

Contact our Angelify Beauty Customer Service within 10 days of receipt with the order number, item names, and quantities damaged/shortage. You can contact our customer service via angel@angelifybeauty.com or send a WhatsApp message to us via +447305934651.

How To Request A Return

You can always request a return by going to My Account, click on Order History then select Returns.

We will send you an RMA number. 

Once you receive these details you may return an item, and we will issue a refund when we receive the items.

Note that before we issue a refund, we will check each product to ensure that:

The returned item(s) are complete and unused, with all accessories and documentation(s) present and in their original wrapping.

Clothes and shoes are intact and with their tags and hygienic liners.

Please note that we do not accept returns for cosmetics and beauty products due to health and hygiene reasons, please make your selections carefully. 

Perfume Atomizers are FINAL SALE and are NOT RETURNABLE.

When making a return, make sure that you include the correct and complete item. To receive a refund, the correct item must be returned.

For questions, complaints, and queries, contact our customer service team via angel@angelifybeauty.com or send a WhatsApp message to us via +447305934651.